1. Domestic Shipping

 

1.1 Shipping Zones

We currently offer domestic shipping within Australia.

 

1.2 Shipping Carriers

All orders are shipped via Australia Post.

 

1.3 Order Processing Time

Orders are typically processed within 2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

 

1.4 Estimated Delivery Time

Shipping times can depend on your location, and range from 1-6 days typically. We recommend visiting the Australia Post’s page for an accurate estimate based on your location.

 

1.5 Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, as well as your location. Rates will be displayed during the checkout process.

 

2. Tracking Your Order

 

2.1 Order Tracking

You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status and location of your package on the Australia Post website.

 

2.2 Lost or Delayed Shipments

While we do our best to ensure timely delivery, My K9's Pet Treats is not responsible for any delays or lost packages caused by Australia Post. If you experience any issues with your shipment, please contact Australia Post directly using your provided tracking information.

 

3. Shipping Restrictions

 

3.1 P.O. Box Addresses

We are unable to deliver to P.O. Box addresses. Please provide a valid street address for shipping.

 

3.2 International Shipping

At this time, we only offer domestic shipping within Australia. We do not ship internationally.

 

4. Order Changes and Cancellations

 

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes.

 

5. Contact Us

 

If you have any questions or concerns about our shipping policy, please contact us.