Welcome to My K9's Pet Treats. By using our website and purchasing our pet treats, you agree to comply with and be bound by the following terms and conditions. Please read the following carefully. If you do not agree to these terms and conditions, you should not use this website or order our products.

 

1. Ordering Process

 

1.1 Product Availability

All products listed on our website are subject to availability. In the rare event that an item is out of stock, we will inform you as soon as possible and provide alternatives if applicable.

 

1.2 Pricing

Prices for our products are listed in Australian Dollars (AUD). We reserve the right to change prices at any time without prior notice.

 

1.3 Payment

We accept payments via Stripe and PayPal. Payment must be received in full before orders are shipped.

 

1.4 Shipping

Please refer to our Shipping Policy for information regarding shipping rates, delivery times, and other relevant details.

 

2. Returns and Refunds

 

2.1 Returns

We want you and your pet to be happy with our products. If for any reason you are not satisfied, please contact us within 14 days of receiving your order. We will provide instructions for returning the product.

 

2.2 Refunds

Refunds will be issued in the original form of payment and processed within 14 days of receiving the returned item. Please note that shipping fees are non-refundable.

 

2.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

 

3. Privacy and Security

 

3.1 Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.

 

3.2 Security

We employ industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

 

4. Intellectual Property

 

4.1 Trademarks and Copyrights

All content on this website, including text, graphics, logos, and images, is the property of My K9's Pet Treats and is protected by Australian copyright laws.

 

5. Accounts

 

In order to use certain features of the Site (e.g., purchasing products and services ), you must register for an account on the My K9’s Pet Treats website and provide certain information about yourself as prompted by the Site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the Site does not violate any applicable law or regulation or the terms of this Agreement.

 

You are responsible for maintaining the confidentiality of your account login information. You are fully responsible for all activities that are associated with your account (including but not limited to any purchases, use of the site, or correspondence from your account to My K9’s Pet Treats). You agree to immediately notify My K9’s Pet Treats of any unauthorized use or suspected unauthorized use of your Account or any other breach of security. When you provide My K9’s Pet Treats with such notice, My K9’s Pet Treats will suspend or otherwise secure your account to prevent future unauthorized activity.

 

6. Discount and Coupon Codes

 

My K9’s Pet Treats may issue coupons or discount codes from time to time for use on the Website (Discount Codes). Discount Codes:

 

•    Cannot be applied to previously placed orders;

•    Cannot be used in conjunction with other offers, unless otherwise specified on the Discount Code;

•    Are not transferrable (unless otherwise specified on the Discount Code) or redeemable for cash or credit; and

•    Must be entered prior to completing your order.

 

7. Disclaimer

 

7.1 Pet Allergies and Health

Our products may contain allergens. It is the responsibility of the customer to ensure that the treats are suitable for their pet's dietary needs. Incidence with our pet treats is extremely rare, however, we do not claim our treats are 100% risk-free. While our bone products are not cooked and have not calcified like a cooked bone has, just like a raw bone they can still present a small potential hazard. Some treats may present a small choking hazard. We recommend monitoring your dog when eating treats and understand their eating habits and choosing treats accordingly. You agree when purchasing our treats that you do so understanding this minimal risk of feeding them to your dog and do not hold My K9’s Pet Treats responsible or accountable for your decision to feed your pet our treats.

 

Consult with a veterinarian if you have any concerns about your pet's health. 

 

8. Governing Law

 

These terms and conditions are governed by the laws of Queensland, Australia.

 

9. Changes to Terms and Conditions

 

We reserve the right to modify these terms and conditions at any time. Please review this page periodically for changes.